We understand your challenges, because we've solved them before.
Request a DemoAt Bizvu, All of our clients have one thing in common. They want to excel in journey orchestration, elevate efficiency, and create unforgettable customer experiences. Our expertise in journey orchestration ensures every customer interaction is seamless, while our efficiency solutions optimize operations. Most importantly, we specialize in crafting extraordinary customer experiences that leave a lasting impression.
Our expertise in integrating systems and data empowers you to orchestrate customer journeys flawlessly.
Our automation solutions streamline processes, saving you time and resources, so you can focus on what matters most.
We help you create personalized, meaningful interactions that foster lasting relationships and drive customer loyalty.
We work with you to understand your challenges and initiatives of today. To ensure you're not at an obstacle tomorrow. From our initial collaborative workshop to a seamless go-live, our expert team guides you through each step, ensuring a smooth and highly efficient journey.
We kickstart the process with a collaborative workshop, where we gain a deep understanding of your unique needs, system integrations, rules, and deliverables.
With your valuable input, we document and finalize the project's requirements and scope. Your approval is essential as we proceed to ensure transparency and a shared understanding of the project's objectives.
Our experts at Bizvu build a custom, dedicated instance tailored to your business. Alongside desired integrations and initial templates, this solution is designed to seamlessly fit into your existing workflow.
Your satisfaction matters to us, which is why we invite you to conduct User Acceptance Testing (UAT). Any necessary changes are diligently addressed, ensuring a smooth implementation.
Once UAT is successfully completed, it's time for the big moment! We launch your tailored solution, and you go live with confidence. Our continuous support ensures a successful transition and empowers you to make the most of your new, efficient system.
Ready to see our products in action? Request a demonstration by providing your details below, and our expert team will schedule a personalized demo for you. Get a firsthand look at how we can meet your needs and exceed your expectations.
At Bizvu, we pride ourselves on providing seamless integration across all our products. Whether you choose INBOX, BIZBOT, REVIEWS, PERFORMY, or MESSAGING, our solutions effortlessly integrate with your existing systems and workflows. From email ingestion to connecting with Contact Centre desktops, our integration capabilities enhance your operations without disruption. Experience the power of unified channels, automated surveys, and OMNI Channel capabilities for an efficient and cohesive customer experience.
INBOX
Travel specialist boosted efficiency with Dynamic Call Routing and Bizvu INBOX, orchestrating real-time CRM data lookups to prioritize and route inbound customer contacts based on key factors. By automating email traffic using INBOX and the same CRM integration provides agents with custom data dips from the CRM to assist with their interactions, allowing agents to focus more on what matters most.
CHATBOT
A local government organization is harnessing the advantages of fully automated FAQ services, thanks to Bizvu Chat BOT technology, to provide efficient and accessible support for its constituents.
INBOX & FLOWS
A leading Pet Insurer streamlined operations with Bizvu INBOX and WORKFLOW technology, automating email claims, reducing staff workload. Customers complete web forms, and INBOX handles sorting, auto-response, and ticket creation. In this use case, emails with claims are parsed and sorted, while Performy Flows syncs with the insurer's CRM via API. Correct data prompts automated claim creation while inaccuracies trigger agent intervention. Customers receive claim confirmations via email and SMS, with a WhatsApp link for chat or webchat. This process reduces initial agent interactions by 80%.
CHATBOT
London housing association boosts service efficiency with Mitel agent desktop and Bizvu's CHATBOT. All inbound contacts unite into a single Mitel agent desktop, reducing agent handling times.
INBOX
London's top university partnered with Bizvu, integrating email and webchat into their custom CRM. This game-changing solution streamlined student admissions and support. Prospective students now easily apply online, while current students enjoy quick access to assistance through webchat. Administrative burdens reduced, student satisfaction soared, and the university positioned itself for global expansion.
The digital transformation market is set to hit $7.4 tn. If you're looking for new ways to help your customers and want to work with a trusted partner who really understands automation, digitization and is fully integrated with the Mitel environment, work with Bizvu and take your share of this exciting market.
Find out more about why you should partner with us today.
Experience better performance, enhanced functionality, and a more intuitive user interface with our latest product updates. Discover what's new, and watch the videos below to see each feature in action.
REVIEWS now comes equipped with an advanced sentiment analysis engine. Gain deeper insights from survey responses as our new feature automatically analyzes and categorizes sentiment in customer feedback, helping you understand customer emotions and preferences.
PERFORMY now offers an intuitive drag-and-drop interface for creating and customizing workflows. Easily arrange tasks and nodes with simple drag-and-drop actions, empowering you to visually design and optimize your work processes for maximum efficiency.
With Textually, you can now efficiently compare data distribution in topics over time, using the power of our advanced analytics to stay ahead of the curve and make data-informed decisions.
We value your feedback and inquiries. Please don't hesitate to reach out to us using the contact form below. We're here to assist you with any questions, comments, or concerns you may have. Our team is committed to providing prompt and helpful assistance. Your feedback helps us serve you better, and we appreciate your time in getting in touch with us.
1 St Pancras Way, London, United Kingdom, NW1 0PB
hello@bizvu.co.uk
+44 203 325 0055